Hey, Quickie!

You’ll find the most common questions we get below divided up by topic.

Click the ▶️ to see the answer for any of the questions.

Can’t find your answer? Please ask in Facebook Group and ask there or you can email us at [email protected].

About Building Plans

• Can I make a plan reusable?
• Can I/How can I make a copy of a client’s plan for another client or a program template?
• Can I use plans to create forms?
• Can I view the plan as my client?
• How can I schedule my client’s plans?
• How can I track my client’s measurements?
• Is there an easier way to pull client’s past performance information as I’m building their plans?
• The “Next Plan” spot for my client is empty, but the plan is assigned. What’s happening?
• Why are my task notes/video/images showing in my plan?

About The QuickCoach App (Coach and client)

• Are there requirements to install the app/enable push notifications?
• Can I install the coach app and my client apps?
• How can I more easily share with my clients how to install their app?
• I don’t see the QuickCoach app in the app store. Where is it?
• My clients don’t see the app in the app store. Where is it?
• When I/my client installs the app, it has extra text after my app name. Why is that happening?

About Tasks

• Can I add a task without adding it to the task library?
• Can I upload a PDF?
• Can I use tasks for something other than exercises?
• Can I use YouTube/Vimeo videos that aren’t mine?
• Do you have any recommendations for channels to get exercise demo videos from?
• How many tasks can I have?
• Isn’t it better to use my own videos instead of someone elses?
• Why isn’t my YouTube/Vimeo video isn’t showing?

QuickCoach Pro Subscription

• Can I switch from the annual subscription to monthly?
• How can I update my billing information?
• I’m on the monthly subscription, can I switch to annual?

About Program Templates

• How many plans can I have in a program template?
• How many program templates can I make?
• What can I use program templates for?
• Why do the plans go to my client’s drafts when I assign them from a program template?

About Push Notifications

• Can I save my own templates?
• Can I schedule push notifications?
• Why am I/my clients not getting push notifications?

About Clients

• Are the client notes under ‘Details and Notes’ private?
• Can a client edit their results on a completed plan?
• Can I block an inactive client from seeing their account/plans?
• Do I need to email my clients their link every time they have new plans?
• Do I need to give my clients access to their account?
• How can I respond to client comments?
• How many clients can I have?
• How will my clients know when they have new plans?
• How much space do clients get in the results box?
• My client has gone missing - where did they go?
• My client’s past performance isn’t showing. Where is it?
• My client isn’t getting the email with their account link - what do I do?
• Why can’t my clients can’t see all of the plans I’ve assigned?

General Troubleshooting

• I’m missing data - help!
• Something isn’t working - How can I troubleshoot on my own?
• The troubleshooting didn’t work - now what?
• What information do you need from me when I report a bug?

General

• Can I add another coach to my account?
• Can I change the name in the link my clients get?
• Can I delete my account?
• I’m a nutrition/running/habits/other kind of coach - is QuickCoach for me?
• Is there a chat or messaging feature?
• I’m not getting the verification email - what do I do?
• What’s the difference between a task, a plan, a plans draft, and a program template?

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Need more help? [email protected]